We value your satisfaction and want to ensure a smooth return process. Please review our updated refund policy below:
Return Timeframe: We kindly request that all return requests be made within 24 hours of the delivery date.
Canceled or Refused Orders: In the event that an order is canceled or refused after it has been shipped, there may be restocking fees and return shipping fees applied.
Accuracy of Shipping Information: It is the responsibility of customers to provide accurate shipping information. In the event of a failed delivery due to an incorrect address or phone number, restocking fees will be applicable.
Restocking Fee: All returns will be subject to a minimum restocking fee of 25%.
Eligibility of Returned Products: Only unused products in their original packaging, including the box and pallet, are eligible for return. Installed or used products cannot be returned.
Custom-Made or Made-to-Order Products: Please note that custom-made or made-to-order products cannot be returned or canceled once they have been ordered.
Cancellation of Unshipped Products: Unshipped products follow our cancellation policy, which is detailed below.
To Request a Refund: To initiate a refund request, please send an email to info@silverlinesuana.com, including your order number. Our team will promptly provide you with the necessary authorization form and return shipping address.
We appreciate your understanding and cooperation in adhering to our revised refund policy. If you have any further questions or concerns, please don't hesitate to reach out to us.
Refund Processing:
We strive to process refunds in a timely manner. Once our warehouse receives, inspects, and restocks the product, refunds will be issued. The refunded amount will be credited back to the original payment method used during the purchase. Please allow 3-7 business days for the refund to appear on your statement. Please note that restocking fees are non-refundable.
Return Policy:
We want you to be satisfied with your purchase. Unused, uninstalled, and resellable products in their original packaging can be returned for a refund within 30 days of delivery, unless otherwise specified. To request a return authorization, please send an email to info@silverlinesuana.com, providing your name, order number, and explanation for the return. The item(s) must be returned in new condition, including all parts and the original packaging. The cost of return shipping will be the responsibility of the buyer. A restocking fee of 25% will be deducted from the refund amount to cover the original shipping and handling costs.
Once we receive and inspect the items to ensure they are in new condition, a refund will be issued to the original payment method.
Please note that customers are responsible for return shipping fees. Certain products may not be eligible for return due to manufacturer restrictions. For specific information regarding the return eligibility of your product, please contact us directly.
Cancellation Policy:
You have the option to cancel your order free of charge before it ships (exceptions may apply, such as custom orders). However, custom or made-to-order products cannot be canceled or refunded.
If you need to cancel an order, please contact us as soon as possible at 888-827-2862, via chat, or email info@silverlinesuana.com.
Agreement:
By making a purchase from our store, you acknowledge and agree to the following:
- Inspect the package upon delivery and report any damage with accompanying photos within 24 hours.
- You are responsible for the cost of return shipping and any additional fees associated with refunds or exchanges.
- Products must be returned in unopened and unused condition, and restocking fees may apply.
- Orders that have already left the warehouse are not eligible for full refunds.
- Returned orders may be subject to return and restocking fees.
- In the event of damages, please report them within 24 hours of delivery by sending photos and a description to info@silverlinesuana.com. We will initiate a claim on your behalf, and resolution typically involves replacing the damaged part(s).
- Warranty terms vary depending on the manufacturer. Please refer to the individual product pages for specific details.
- Prior to filing a chargeback, please contact us to resolve any issues. Fraudulent chargebacks will be treated as theft.
If you have any further questions or require assistance, please reach out to us at info@silverlinesuana.com .
By using the site, you indicate your agreement to these terms of use. If you do not agree, please refrain from using the site.
